Privacy Policy

PRIVACY POLICY «YOUR DATA SAFE»

Information in compliance with personal data protection regulations. In Europe and Spain there are data protection rules designed to safeguard your personal information that our organisation is required to comply with. It is therefore very important to us that you fully understand what we will do with the personal data we request. We will be transparent and give you control over your data, using plain language and clear options so that you can decide what we do with your personal information. Please, if after reading this information you have any doubts, do not hesitate to ask us. Thank you very much for your cooperation.

Who are we?

We are at your disposal; please do not hesitate to contact us.

What will we use your data for?

In general, your personal data will be used to manage our relationship with you and to provide you with our services. They may also be used for other activities, such as sending you advertising or promoting our activities.

Why do we need to use your data?

Your personal data are necessary to manage our relationship with you and to provide you with our services. To this end, we will provide you with a series of options that will allow you to decide clearly and simply on the use of your personal information.

Who will have access to the information we request?

In general, only duly authorised staff of our organisation will have access to the information we request from you. Likewise, entities that need access to your personal information in order for us to provide our services may also have access to it. For example, our bank will have access to your data if payment for our services is made by card or bank transfer. Public or private bodies to which we are legally required to provide your personal data will also have access to your information. For example, tax law requires us to provide the Tax Agency with certain information on economic transactions exceeding a specified amount. Should we need to disclose your personal information to other entities beyond those mentioned, we will always request your prior permission through clear options that will allow you to decide accordingly.

How will we protect your data?

We will protect your data with effective security measures appropriate to the risks involved in the use of your information. To this end, our organisation has adopted a Data Protection Policy and carries out annual checks and audits to verify that your personal data is secure at all times.

Will we send your data to other countries?

Around the world, some countries are safe for your data and others less so. For example, the European Union is a safe environment for your data. Our policy is not to send your personal information to any country that is not safe from a data protection perspective. Should it be strictly necessary to send your data to a country that is not as safe as Spain in order to provide the service, we will always request your prior permission and will apply effective security measures to reduce the risks of transferring your personal information to another country.

How long will we keep your data?

We will retain your data for the duration of our relationship and for as long as required by law. Once the applicable legal retention periods have expired, we will securely and environmentally responsibly delete them.

What are your data protection rights?

You may contact us at any time to find out what information we hold about you, to rectify it if it is incorrect, and to have it deleted once our relationship has ended, where this is legally possible. You also have the right to request the transfer of your information to another organisation. This right is called 'portability' and may be useful in certain situations. To exercise any of these rights, you must submit a written request to our address. Our offices have specific forms available to request these rights and we offer our help in completing them. To find out more about your data protection rights, you can visit the website of the Spanish Data Protection Agency (www.aepd.es).

Can you withdraw your consent if you change your mind at a later date?

You may withdraw your consent at any time if you change your mind about the use of your data. For example, if you previously expressed an interest in receiving advertising about our products or services but no longer wish to receive such communications, you may notify us via the objection form available at our offices.

If you feel your rights have not been respected, where can you file a complaint?

If you believe that your rights have not been respected by our organisation, you may lodge a complaint with the Spanish Data Protection Agency through any of the following: Electronic office: www.aepd.es Postal address: Agencia Española de Protección de Datos, C/ Jorge Juan, 6, 28001-Madrid Phone: 901 100 099 / 91 266 35 17 Filing a complaint with the Spanish Data Protection Agency is free of charge and does not require the assistance of a lawyer or legal representative.

Will we create profiles about you?

Our policy is not to create profiles about our service users. However, there may be situations where, for service delivery, commercial or other purposes, we need to compile information profiles about you. An example might be the use of your purchase or service history to offer you products or services tailored to your tastes or needs. In such cases, we will apply effective security measures to protect your information at all times from unauthorised persons who might seek to use it for their own benefit.

Will we use your data for other purposes?

Our policy is not to use your data for purposes other than those we have explained to you. Should we nevertheless need to use your data for different activities, we will always seek your prior permission through clear options that will allow you to decide accordingly.